WARRANTY
Our consumer protection warranty is our promise to you, the original purchaser, that each piece of Exclusive Custom Interiors, Inc. furniture will be free from manufacturing defects for its useful life, provided the furniture is used in a residential application. All warranty periods begin on the date of retail sale. Please be prepared to provide proof of purchase on a warranty claim by keeping your original paperwork.
Frames & Springs: Exclusive Custom Interiors, Inc. warrants to you, the original retail purchaser, lifetime protection against manufacturing defects of frames and springs.
Seat Cushions: We fabricate our standard seating using 1.8lb. foam, which is very high-quality foam for the upholstered furniture industry. Exclusive Custom Interiors, Inc. warrants to you, the original purchaser, a lifetime warranty our cores against manufacturing defects.
Even though we use some of the highest performing polyurethane in the industry, some flattening or loss of resiliency will occur as a result of normal use and aging. This is not covered under the warranty. Cushion materials conform to the shape of the user and is not considered to be a manufacturing defect. Cushion softness or hardness is significantly affected by the type of fabric that surrounds it. Proper maintenance, including frequent seat cushion rotation, will provide longer life and greater durability. Cushions suspected to be defective must be returned to the factory for industry testing. If it is determined that the cores were not properly cared for or were under extreme abuse, it would void the warranty. If found defective, Exclusive Custom Interiors, Inc. will replace at no charge. Handling charges will apply to cushion cores replaced after two years.
Comfort Down Cushions: Down-and-fiber around a foam and fiber core creates an extra plush cushion for that inviting, relaxed "lifestyle" look. Comfort Down cores will give you the sink-in, relaxed and wrinkled appearance with use. This type of cushion needs to be fluffed and turned regularly, just as with any other down unit. The comfort down core carries a one-year warranty against manufacturing defects.
Back & Throw Pillows: Most of our furniture styles carry the same back construction of 100% conjugated polyester fiber. These units will need to be fluffed and turned on a regular basis. Although not covered under warranty, replacements are available at a minimal charge.
Decorative Wood Trim: Exclusive Custom Interiors, Inc. warrants to you, the original retail purchaser, one-year protection against defects in materials and workmanship. Due to the natural variances in the grains and species of wood, you may notice a difference in the shading and tone of the finish. Please be aware this is not a defect.
Fabric Warranty: Exclusive Custom Interiors, Inc. warrants to you, the original purchaser, fabrics used in covering your furniture with a one-year warranty that protects against manufacturing defects. This fabric warranty does not cover:
• Wearability or color fastness
• Fabric pilling*
• Fading of fabrics
• Customer’s own material (C.O.M.)
• "Pillows only" silk fabrics
* Pilling is the small formation of small balls or clusters of fibers on the fabric’s surface. Pilling is caused by abrasion wear, and can be fibers of the fabric itself or a fabric which has come in contact with it.
Leather Warranty: Exclusive Custom Interiors, Inc. warrants to you, the original purchaser, leather used in covering your furniture with a one-year warranty protecting you against manufacturing defects.
The leather warranty does not cover:
• Fading or discoloration of leather due to sunlight (direct or indirect)
• Stretching as leather will stretch slightly during its natural break-in process
• Customer’s own leather (C.O.L.)
• Natural markings such as variations in grain, wrinkles, skin folds, cleanly healed scars, insect bites or patterns of original hair follicles which document the animal’s life and testify to the leather’s authenticity
• Color variation within our acceptable range
• Change in color due to natural occurrences such as absorption of body oils or perspiration
• Damage due to improper care, rips, punctures or stains
All fabric and leather warranties are null and void if improperly cleaned.
Mechanisms: Exclusive Custom Interiors, Inc. warrants to you, the original retail purchaser, three-year protection on reclining, swivel and sleeper mechanisms. Power reclining mechanisms are warranted for one year.
Note: This warranty does not cover differences between your furniture and floor samples, swatches, printed illustrations, and video or internet displays.